Quality function and the quality manager

Dr.Sc. Miraç Hani

Abstract


In many organizations, management systems are viewed in terms of the internal dynamics between marketing, design, production, distribution, and accounting. A change is required from this to a larger system which also encompasses and integrates the business interests of customers and   suppliers. Management needs to develop an in-depth understanding of these relationships and how they may be used to cement the partnership concept. The quality function should be the organization’s focal point in this respect and should be equipped to gauge internal and external customers, expectations and degree of satisfaction. It should also identify quality deficiencies in all business functions and promote improvements.

The role of the quality function is to make quality become an inseparable aspect of every employee’s performance and responsibility. The transition in many companies from quality departments with line functions will require careful planning, direction and monitoring. Quality professionals have developed numerous techniques and skills focused on product or service quality.


Keywords


responsibility for quality; satisfaction of consumer needs; capability; quality function;

References


Garet R. Jones, Jennifer M. George, 2008. Advanced Management, Global Communications, Skopje.

James J. Beyrline, Kenet K. Shniberger, Donald D. Ozborn, 2009. Principles of Agroindustrial management, translated from The Government of Republic of Macedonia, Skopje.

Donald F. Ketl, 2008. Global revolution of the public management, Magor, Skopje

Crosby, B.P., 1979. Quality is free: The Art of Making Quality Certain, McGraw-Hill Companies

Sofijanova E. 2007 Managerial and social aspects of managerial styles diversification, determined by the way of solving conflict situations, unpublished Doctor Dissertation, Skopje

John S. Oakland, 1989 Total Quality Management, Heinemann Professional Publishing-Redwood Burn Limited, Trowbridge, Wiltshire


Full Text: PDF

DOI: 10.21113/iir.v2i2.152

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Copyright (c) 2016 Dr.Sc. Miraç Hani

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