Knowledge Management Experience in Kosovo Organizations

MSc. Drita Kacandolli-Gjonbalaj, MSc. Anera Alishani, MSc. Arber Reci


This paper is an empirical study, the findings of which reflect the experience gathered in knowledge management in Kosovo organizations. The main goal of this paper was to identify the realistic situation, and recommend instruments for a more effective knowledge management in Kosovo organizations. The findings of the empirical study have found inefficiency in knowledge management by organizations in Kosovo. A research was undertaken for this study, thereby directly interviewing representatives of 102 organizations in Kosovo.The research was undertaken during the period January-February 2013. Findings of the research show that most of the organizations in Kosovo are dominated by a random approach to knowledge assessment in personnel. This is the opinion of 83,3% of respondents in foreign organizations and institutions, 58,3% of respondents in education institutions, 53,8% of interviewees in state institutions, 47,4% of respondents in business organizations, and 34,8% of interviewees in the Privatization Agency of Kosovo (regional units and other operational units).

The main statistical model used in this study was the ChiSquare, Asymp. Sig test (2 single-way) and V. Cramer’s. Records were processed with the Statistical Package for Social Science (SPSS). The main recommendation of this paper is the following: essential changes are required in managers’ behaviour in terms of knowledge management, thereby fostering and motivating their subordinates to engage in change and new approaches in Kosovo organizations.


Knowledge Management; Opportunities; V. Cramer’s; SPSS; Kosovo;


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DOI: 10.21113/iir.v4i1.51

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