Importance of staff training in hotel industry Case Study: Hotel Dukagjini

  • MSc. Albana Gazija
Keywords: Human Resource Management, personnel training, hotel industry,

Abstract

In every business, independently of the activity, human resources are the most precious capital. In terms of global competition and rapid change, personnel training are essential. Every manager should be able to attract qualified and capable personnel, in order to use their skills in achieving organizational objectives. In a market economy where uncertainty is rather widespread, obtaining knowledge and information is becoming a source for creating competing advantages.

One of the most important aspects in contemporary hotel industry is getting to know the new methods and techniques through training. Staff training is an important part in Human Resource Management, in order to improve employee performance, respectively it helps putting their skills to better use and specialization in their work. Application of an efficient training process has an important impact in increasing employee performance.     

The aim of this study is to understand the importance of personnel training in hotel industry. The study includes the theoretical part for staff training, importance and benefits. The empirical part is composed by a qualitative method research of Hotel Dukagjini in Peja. The paper’s results have shown that management has a relatively good understan-ding of the importance of personnel training; the hotel may be in a favorable situation if the employees keep taking continuous training. 

References

John R. Walker. (2007). Introduction to Hospitality Management. 2nd Edition. Pearson Education, Inc. New Jersey

Gary, Dessler (2006). A Framework for Human Resource Management. 4th edition. Pearson Prentice Hall. New Jersey.

David, A. Decenzo and Stephen, P. Robbins (2007). Fundamentals of Human Resource Management. 9th Edition. Wiley. USA.

Kerry, L. Sommerville (2007). Hospitality Employee Management And Supervision, concepts and practical applications. John Wiley & Sons. New Jersey.

Michael Armstrong (2006): A Handbook of Human Resource Management Practice. 10th edition. Kogan Page Ltd, London and Philadelphia.

Ivancevich.J. (2004): Human Resource Management, McGraw-Hill, New York.

Dennis, Nickson (2007). Human Resource Management For The Hospitality and Tourism Industries. Elsevier.

Charles Geer (2003) Strategic Human Resource Management. 2nd edition. Pearson Education, Inc. New Jersey.

Michael Armstrong (2009). Armstrong’s Handbook of Human Resource Management Practice. 11th edition. Kogan Page Ltd, London and Philadelphia.

McNamara, C. Employee Training and Development: Reasons and Benefits. Accessed in September 2011 from web site: http://www.mapnp.org/library/trng_dev/basics/reasons.htm

Published
2011-12-31
Section
Original Research Articles