The Measurement, Evaluation, and Performance of Managers and Employees in Kosovo’s Enterprises
In the market economy and in terms of an increasing competition, enterprises try to use as effectively as possible all of their sources. Therefore, in such competitive environment, in order to develop the organization, it is necessary to manage human resources with various methods and techniques. Human resources that are motivated and well selected are considered as a competitive advantage for the enterprise. Training the managerial staff and employees helps in increasing business’s performance. A strategic and integrated approach to provide stable success for the enterprise is the improvement of performance for the people that work there by developing the practical and individual skills of the team. One of the elements that has been tried to be treated in this paper is the management of performance, the management of performance systems, the methods of evaluating the performance and the importance of measuring workers performance for the enterprise. This paper contains empirical data, collected through questionnaires and interviews, and also secondary data based on the existing literature about issues that have to do with the management of performance.
Therefore, through this research we intend to analyze the measurement and evaluation of managers and workers’ performance in Kosovo enterprises by using comparative reviews. In order to be clear, we have first compiled a questionnaire which will help us in developing the contact. The implementation of the questionnaire, the methodology and the formation of the sample is realized by analyzing the determining factors that affect the measurement and evaluation of managers and workers performance. The research was realized with owners, managers and workers of enterprises in Kosovo. The sample is intentional (not probable). Having very little literature in this field, we hope to have helped at least a bit for everyone interested in this field.
Aggarwal A., Sundar G., and Thakurp M. (2013): "Techniques of Perfor-mance Appraisal-A Review", International Journal of Engineering and Advanced Technology (IJEAT) ISSN: 2249 – 8958, Volume-2, Issue-3.
Aguinis H. (2011): "Performance Management", Edinburgh Business School Heriot-Watt University Edinburgh - United Kingdom.
Ana-Maria G, Constantin B. and Cătălina B: "The strategic performance management process", Piaţa Romană.
Armstrong M., (2006): "A Handbook of Human Resource Management Practice", 10th edition Kogan Page.
Armstrong, M. (2012): "Armstrong’s handbook of human resource management practice", 12th edition, Kogan Page.
Banfield P., Kay R. (2011): "Introduction to human resource management", second edition Oxford – University press.
Bhattacharjee Sh. and Sengupta S. (2011): "A Study of Performance Mana-gement System in a Corporate Firm", VSRD - International Journal of Business and Management Research.
Horizonmg, (2015): Available from www.horizonmg.com.
Islam R. and Rasad Sh. (2005), "Employee performance evaluation by ahp: a case study", dISAHP 2005, Honolulu, Hawaii, July – Malaysia.
Itika J. (2011): "Fundamentals of human resource management", University of Groningen / Mzumbe University, Printed by Ipskamp Drukkers, Enschede.
Kennerley M. and Neely A.(2003): "Measuring performance in a changing business environment", Centre for Business Performance, Cranfield School of Management, Cranfield University, Cranfield, UK.
Lunenburg F. (2012): "Performance Appraisal: Methods and Rating Errors ", Sam Houston State University.
Obisi Ch. (2011): "Employee performance appraisal and its implication for individual and organizational growth", Department of industrial relations and personnel management, faculty of business administration, University of Lagos.
Price A. (2007): "Human Resource Management" 3 RD Edition, High Holborn House – London WCIR 4LR.
Pulakos E. (2004): "Performance Management (A roadmap for developing, implementing and evaluating performance management systems)", SHRM Foundation. Printed in the United States of America.
Ramosaj B. (2005): "Bazat e menaxhmentit", Prishtinë – Universiteti Iliria.
Torrington D., Hall L. and Taylor S. (2005): "Human Resource Manage-ment", Fifth edition published in Great Britain.
Copyright (c) 2016 Dr.Sc. Berim Ramosaj, MSc. Hidajet Karaxha, MSc. Halit Karaxha
This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution (CC-BY) License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (SeeThe Effect of Open Access).